Q: WHAT ARE YOUR HOURS OF OPERATION?

We can be reached and contacted 24/7. We encourage you to contact our given phone number or WhatsApp number at any time you wish to. We have someone on call at all times. In case of an emergency, leave your message and we’ll get back to you as soon as possible. If you are calling about an itinerary inquiry and we are unavailable, simply leave a message with your desired travel itinerary, (departing location, destination, and dates of travel), name, phone number, and email address, and our first available travel expert will respond to you with our lowest possible airfare for that itinerary.

Q: DO YOU QUOTE DISCOUNT AIRFARE PRICES OVER THE PHONE OR BY EMAIL?

We quote both over the phone and by email, depending on our client’s preference. After speaking with or emailing one of our expert agents about your desired flight dates or tour, they will get back to you after completing an extensive search for the best available fares.

Q: DO YOU OFFER DISCOUNTS ON AIR TICKETS / HOTEL BOOKING OR TOURS?

We can quote discounted prices on most luxury international airlines / Hotels & Tours. Contact your agents for any specific airline preferences or inquiries.

Q: WHAT IF I WANT TO TRAVEL ON A SPECIFIC AIRLINE OR WANT TO STAY IN A SPECIFIC HOTEL?

If you want to travel on a specific airline, you should mention your preferences to your agent and he or she will confirm that we can book with that specific airline and send you a quote for the lowest available airfare possible for that particular route and carrier. We will also quote you any cheaper options available to you on other carriers. The same is the case with Hotel stays and Tours anywhere in the world.

Q: WHAT FORMS OF PAYMENTS DO YOU ACCEPT?

We accept all major credit cards such as Visa, MasterCard, and American Express with a valid billing address and verifiable forms of photo ID, such as passports and driver’s licenses. We also accept PayPal Payments, bank wire transfers, and money orders.

Q: WHAT IS AN E-TICKET AND WHAT DO I DO WITH IT?

An e-ticket is an electronic ticket that is permanently stored in the airline’s reservation system, removing the need for traditional, paper-printed airline tickets. The e-ticket is sent to the email of your choice that you provide during purchase and it will contain the round-trip details of your flights, as well as the confirmation number for your reservation. If the name on your passport or government-issued ID does not EXACTLY MATCH the name on your e-ticket, please contact us immediately so that we can resolve the situation immediately. Before leaving for the airport, please make sure to have a copy of your e-ticket and your matching ID with you, as you will need both to check in for your flight and to receive your boarding pass.

Q: CAN I MAKE ADVANCED SEAT ASSIGNMENTS WHEN PURCHASING AIR TICKETS?

In most cases, YES. As long as your preferred seat is not under airport control and as long as it is not too far in advance from your traveling date, our experts can do their best in assisting you in securing the seat (s) you desire.

Q: WHAT ARE THE RESTRICTIONS FOR TAKING AN INFANT WITH ME ON FLIGHTS?

Most airlines (not all or every) consider any child under the age of 2 to be an infant and have a 10% airfare surcharge (plus applicable taxes) atop the regular adult discounted airfare ticket. This does not mean that you will receive a second seat for your child, but only that you will be allowed to share your seat with your child. If empty seats are available during your flight, most airlines will allow you to place your child in an open seat. But if no extra seats are available or the airline disallows it, you must share your seat with your child for the entirety of the flight. On several domestic routes, infants are included free of charge on your ticket, but you are always required to mention on your reservation that your infant will be traveling with you.

Q: WHAT ARE YOUR CANCELLATION AND REFUND POLICIES REGARDING AIRFARES & HOTELS?

Since we don’t own any airline or hotels anywhere in the world, the refund policy applicable is the same as it is by any airline in question or the hotel itself. We suggest you ask your travel expert during flight or hotel booking on your behalf.

Q: WHAT IF I NEED TO MAKE A CHANGE MY TICKET?

We understand that travel plans don’t always go as planned… If you need to change your travel itinerary you need to contact your travel expert as soon as possible and they will get the change done for you to the best of their ability. However, there is a required change fee (the amount varies, depending on the taxes of your specific ticket). Or in the worst cases, it can be denied by the Airline at their sole discretion. However, we still urge you to let us know if it is required.

Q: CAN I GET CHAUFFEUR SERVICE?

Certain Airlines offer Chauffeur service, while others don’t. As part of our service to you we handle the Chauffeur arrangements that need to be made with the Airlines that offer the service. Unfortunately, at this time we do not [yet] offer our Chauffeur services. To know if you qualify for Chauffeur service, please contact your expert or our booking department at bookings@spacesnplaces.co.uk.